PRIVACY POLICY

JFR Auto Parts

Website: JFRAutoParts.co.uk
Telephone: +44 20 3880 6806
Last Updated: 1 September 2026

JFR Auto Parts (“JFR”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use JFRAutoParts.co.uk, place an order, contact us or otherwise interact with our services.

1. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

Personal Information

• Full name

• Email address

• Telephone number

• Billing address

• Delivery address

• Account information

Order & Transaction Information

• Products ordered

• Order numbers

• Payment status

• Delivery information

• Returns and refund information

• Warranty or product-support information

We do not normally store complete payment-card details. Payments may be processed securely by third-party payment providers.

Communications

We may retain information contained in communications with us, including emails, telephone enquiries, customer-service correspondence and complaints.

Technical Information

When you use our website, we may automatically collect certain technical information, such as:

• IP address

• Browser type

• Device type

• Operating system

• Website pages visited

• Referring website

• General website usage information

2. HOW WE COLLECT INFORMATION

We may collect information when you:

• Create an account;

• Place an order;

• Contact us;

• Request a return or refund;

• Submit a warranty claim;

• Subscribe to marketing communications;

• Complete forms on our website; or

• Browse or interact with our website.

We may also collect certain information automatically through cookies, analytics tools and similar technologies.

3. HOW WE USE YOUR INFORMATION

We may use your information to:

• Process and fulfil orders;

• Arrange delivery;

• Process payments;

• Handle returns and refunds;

• Process warranty claims;

• Respond to enquiries;

• Provide customer support;

• Maintain customer and transaction records;

• Prevent fraud and misuse;

• Maintain website security;

• Improve our website and services;

• Comply with legal and regulatory obligations; and

• Send marketing communications where permitted and, where required, with your consent.

We do not sell your personal information to third parties.

4. THIRD-PARTY SERVICE PROVIDERS

We may share information with trusted service providers where necessary to provide our services.

These may include:

• Payment service providers;

• Delivery and courier companies;

• Website hosting and technology providers;

• Analytics providers;

• IT and security providers;

• Professional advisers; and

• Government, regulatory or law-enforcement authorities where legally required.

We only provide third parties with information reasonably necessary for the relevant purpose.

5. COOKIES

Our website may use cookies and similar technologies to:

• Make the website function correctly;

• Remember preferences;

• Understand website usage;

• Improve website performance;

• Measure marketing effectiveness; and

• Provide relevant website functionality.

Where required by law, we will request consent before using non-essential cookies.

You can manage or disable cookies through your browser settings and, where available, our website cookie settings.

6. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to customer information is restricted to people and service providers who need it for legitimate business purposes.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer periods to:

• Comply with legal or accounting requirements;

• Maintain transaction records;

• Resolve disputes;

• Prevent fraud; or

• Establish or defend legal claims.

Where information is no longer required, it may be securely deleted or anonymised.

8. YOUR RIGHTS

Depending on the circumstances and applicable law, you may have the right to:

• Request access to personal information we hold about you;

• Ask us to correct inaccurate information;

• Request deletion of information where legally applicable;

• Ask us to restrict certain processing;

• Object to certain processing;

• Withdraw consent where processing is based on consent; and

• Request information about how your personal data is processed.

Some rights are subject to legal exceptions.

9. MARKETING

Where permitted, we may contact customers about products, offers or services that may be relevant to them.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us.

Transactional communications relating to your orders, payments, deliveries, returns or warranties are not marketing communications and may continue where necessary.

10. CHILDREN

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children where such collection would be unlawful.

11. POLICY UPDATES

We may update this Privacy Policy from time to time.

The latest version will be published on our website with the relevant update date.

12. CONTACT US

If you have questions about this Privacy Policy or wish to exercise a data-protection right, please contact us.

JFR Auto Parts

Telephone: +44 20 3880 6806

Website: JFRAutoParts.co.uk

If you are dissatisfied with how we handle your personal information, you may also have the right to complain to the UK Information Commissioner’s Office (ICO).