SHIPPING POLICY

JFR Auto Parts

Website: JFRAutoParts.co.uk

Telephone: +44 20 3880 6806

Last Updated: 1 September 2026

This Shipping Policy explains how JFR Auto Parts processes and delivers orders placed through JFRAutoParts.co.uk.

1. UK DELIVERY

We offer delivery throughout the United Kingdom, including:

• England;

• Scotland;

• Wales; and

• Northern Ireland.

Available delivery services and charges will be displayed at checkout based on the order and delivery destination.

2. INTERNATIONAL DELIVERY

International delivery may be available to selected destinations.

Shipping costs depend on factors including:

• Destination;

• Parcel size;

• Parcel weight;

• Delivery service; and

• Destination-country requirements.

Where available, international shipping charges will be displayed at checkout.

International delivery typically takes approximately 5–14 working days, although actual delivery times may vary by destination, courier and customs processing.

3. ORDER PROCESSING

Orders placed before 2:00 PM UK time on working days will normally be processed for dispatch on the same working day, subject to product availability.

Orders placed:

• After 2:00 PM;

• At weekends; or

• On UK public holidays

will normally be processed on the next working day.

Some products may require additional processing time. Where a product has a specific processing timeframe, that timeframe will take priority.

4. UK DELIVERY TIMES

For most UK destinations, eligible orders may be delivered on the next working day after dispatch.

Remote and certain postcode areas may require additional delivery time.

Delivery estimates are not guarantees unless a specific guaranteed service has been expressly purchased and confirmed.

5. DELIVERY CHARGES

Delivery charges are calculated according to the delivery service, destination and order.

The applicable delivery charge will be displayed during checkout before the order is completed.

6. TRACKING

Where tracking is available, customers will receive dispatch confirmation containing the relevant tracking information.

Customers can use the courier’s tracking system to monitor delivery progress.

Tracking information may take some time to become active after the parcel has been collected.

7. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

Please check the address carefully before completing your order.

JFR is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, subject to applicable consumer rights.

8. FAILED DELIVERY

If nobody is available to receive a delivery, the courier may:

• Attempt delivery again;

• Leave instructions for collection;

• Leave the parcel in an appropriate location where authorised; or

• Return the parcel to the sender.

The exact procedure depends on the courier and service selected.

9. INTERNATIONAL CUSTOMS & DUTIES

International orders may be subject to:

• Import duties;

• VAT or local taxes;

• Customs charges;

• Clearance fees; and

• Other destination-country charges.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the recipient.

JFR cannot guarantee the amount or timing of customs charges imposed by another country.

Customers should contact their local customs authority if they require information about potential import charges.

10. DELIVERY DELAYS

Delivery estimates may be affected by circumstances outside our reasonable control, including:

• Courier delays;

• Severe weather;

• Strikes;

• Transport disruption;

• Customs delays;

• Public holidays;

• Supplier delays; or

• Other unforeseen events.

Where a delay occurs, we will make reasonable efforts to assist with tracking and delivery enquiries.

11. DAMAGED PACKAGES

If a parcel appears damaged when delivered, customers should, where reasonably possible, record the condition of the parcel and retain all packaging.

Please contact JFR as soon as possible if the contents are damaged.

Photographs of the product, packaging and delivery label may be requested to assist with the investigation.

For full information regarding refunds, replacements and returns, please refer to our Return & Refund Policy.

12. MISSING ITEMS

If an item appears to be missing from your order, please contact JFR as soon as possible with your order number and details of the missing product.

We will investigate the matter with our warehouse and, where applicable, the delivery provider.

13. DELIVERY & RETURNS

This Shipping Policy deals only with delivery and shipping matters.

For information about cancelling an order, returning goods, faulty products or refunds, please refer to our Return & Refund Policy.

14. CONTACT

For shipping and delivery enquiries:

JFR Auto Parts

Telephone: +44 20 3880 6806

Website: JFRAutoParts.co.uk