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RETURN & REFUND POLICY
JFR Auto Parts
Website: JFRAutoParts.co.uk
Telephone: +44 20 3880 6806
Last Updated: 1 September 2026
We want customers to receive the correct products in satisfactory condition. This Return & Refund Policy explains how returns, cancellations, refunds, damaged goods and faulty products are handled.
Nothing in this policy affects your statutory rights under applicable UK consumer law.
1. CHANGE-OF-MIND RETURNS
For eligible online consumer purchases, you generally have the right to cancel within 14 days of receiving the goods, subject to applicable legal exceptions.
If you wish to cancel or return an eligible item, please contact JFR before sending it back.
The goods should be returned within the applicable legal timeframe and must be packaged appropriately to prevent damage during return transit.
2. CONDITION OF RETURNED GOODS
For a change-of-mind return, the customer should take reasonable care of the goods.
Where permitted by law, a refund may be reduced to reflect any diminished value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.
Where appropriate, returned products should include:
Original packaging;
Accessories;
Components;
Labels; and
Product documentation.
Customers should avoid placing shipping labels or adhesive directly onto branded retail packaging where suitable outer packaging is available.
3. AUTOMOTIVE PARTS & INSTALLATION
Customers should verify compatibility before fitting or using an automotive part.
A product that has been installed, used, modified, dismantled or contaminated may not qualify for a change-of-mind return to the extent permitted by law.
This does not affect your statutory rights if the product is faulty, incorrectly supplied or does not conform to the contract.
4. RETURN PROCESS
To request a return:
Contact JFR Auto Parts.
Provide your order number and the reason for the return.
We will provide return instructions where applicable.
Package the product securely.
Send the product using the return method instructed by JFR.
We may request photographs or other information before authorising a return where this is reasonably necessary to assess the issue.
5. RETURN POSTAGE
For a change-of-mind return, the customer may be responsible for the direct cost of returning the goods where permitted by law.
Where the product is faulty, damaged, incorrectly supplied or otherwise does not conform to the contract, JFR will provide the appropriate remedy and deal with return costs in accordance with applicable law.
6. DAMAGED GOODS
If goods arrive damaged, please contact us as soon as reasonably possible.
Where possible, take clear photographs of:
The damaged product;
External packaging;
Internal packaging; and
The delivery label.
Please retain the packaging until the matter has been resolved.
If the damage is visible before accepting delivery, you may notify the courier and record the damage where reasonably possible.
7. FAULTY OR INCORRECT GOODS
If you believe a product is faulty or the wrong product has been supplied, contact JFR Auto Parts as soon as possible.
We may request:
Order number;
Proof of purchase;
Description of the issue;
Photographs or video;
Part number or identification markings; and
Other information reasonably required to investigate the matter.
Depending on the circumstances and your legal rights, we may provide a repair, replacement, refund or another appropriate remedy.
8. INSPECTION OF RETURNS
Returned products may be inspected to establish:
Whether the product supplied matches the returned product;
The condition of the product;
Whether installation or modification has occurred;
Whether the reported fault exists; and
Whether the product has been damaged after delivery.
Inspection does not remove or limit any statutory consumer rights.
9. REFUNDS
Where a refund is approved, it will normally be made using the original payment method.
Refund processing times may vary depending on the payment provider and banking system.
Where applicable law permits a deduction for diminished value, the relevant amount may be deducted from the refund.
10. NON-RETURNABLE OR RESTRICTED ITEMS
Certain products may be excluded from cancellation or subject to special return conditions where permitted by law, including products that are:
Made to the customer’s specific requirements;
Personalised;
Specially manufactured; or
Otherwise subject to a statutory exception.
Any applicable restriction will be communicated where required.
11. INTERNATIONAL RETURNS
International customers may be responsible for return shipping costs on change-of-mind returns where permitted by law.
Customs duties, taxes and other charges associated with an international return may also apply depending on the destination country and circumstances.
Where goods are faulty, incorrectly supplied or otherwise do not conform to the contract, JFR will handle the matter in accordance with applicable law.
12. CONTACT
For return, refund or faulty-product enquiries:
JFR Auto Parts
Telephone: +44 20 3880 6806
Website: JFRAutoParts.co.uk
