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Frequently Asked Questions.
01. Products & Compatibility
How do I find the right engine parts for my vehicle?
You can use our vehicle finder to search by vehicle make, model, engine, and fuel type. Always check the product specifications and compatibility details before placing your order. If you are unsure, please contact our customer service team for assistance.
How can I check if a part is compatible with my engine?
We recommend comparing the product details with your vehicle’s specifications, engine code, and original part number where available. If you need help confirming compatibility, contact us with your vehicle details before ordering.
What types of engine parts do you sell?
JFR Auto Parts offers a range of engine components, including crankshafts, connecting rods, bearings, pistons, oil pumps, and engine rebuild kits, subject to availability.
02. Orders & Payments
How do I place an order?
Browse our product range, select the required part, confirm its compatibility with your vehicle, and add it to your basket. Follow the checkout instructions to enter your delivery details and complete your purchase.
Can I change or cancel my order after placing it?
If you need to change or cancel an order, please contact our customer service team as soon as possible. Changes and cancellations depend on the order’s processing and dispatch status.
What payment methods do you accept?
Available payment methods are displayed during checkout. Please check the checkout page for the latest options before completing your order.
03. Delivery & Shipping
How long will delivery take?
Delivery times depend on product availability, your delivery address, and the shipping service selected. Please check the estimated delivery information displayed on the product page or during checkout.
How much does shipping cost?
Shipping costs, including any applicable delivery charges, are displayed during checkout before you complete your purchase.
What should I do if my order has not arrived?
If your order has not arrived within the estimated delivery period, please contact our customer service team with your order number so we can help investigate the delay.
04. Returns, Refunds & Exchanges
Can I return an item if I ordered the wrong part?
If you have ordered an incorrect part, please contact our customer service team before returning it. Returns are subject to our returns policy, including any applicable conditions for the item’s condition and eligibility.
What should I do if I receive a damaged or incorrect item?
Please contact our customer service team as soon as possible and provide your order number, a description of the issue, and photographs of the item and packaging where appropriate. We will advise you on the next steps.
How long does a refund take?
Once a return or refund has been approved and processed, the time it takes for the funds to appear depends on your payment provider and original payment method. We will provide any relevant information about your refund.